{"id":22329,"date":"2025-02-26T09:22:24","date_gmt":"2025-02-26T14:22:24","guid":{"rendered":"https:\/\/hospedajemagdalenhouse.com\/?page_id=22329"},"modified":"2026-11-04T09:07:18","modified_gmt":"2026-11-04T14:07:18","slug":"libro-de-reclamaciones-y-quejas","status":"publish","type":"page","link":"https:\/\/hospedajemagdalenhouse.com\/en\/libro-de-reclamaciones-y-quejas\/","title":{"rendered":"Libro de reclamaciones y quejas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22329\" class=\"elementor elementor-22329\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff802a3 e-flex e-con-boxed e-con e-parent\" data-id=\"ff802a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aeb2da6 elementor-widget elementor-widget-shortcode\" data-id=\"aeb2da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\"><input type=\"hidden\" id=\"lrq_seguridad\" name=\"lrq_seguridad\" value=\"418de6968f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/22329\" \/>\r\n\r\n        <div\r\n            style=\"                position:absolute !important;                left:-9999px !important;                top:-9999px !important;                width:1px !important;                height:1px !important;                overflow:hidden !important;            \"\r\n            aria-hidden=\"true\"\r\n        >\r\n\r\n            <label>\r\n                Deja este campo vac\u00edo\r\n            <\/label>\r\n\r\n            <input\r\n                type=\"text\"\r\n                name=\"empresa_sitio_web\"\r\n                value=\"\"\r\n                tabindex=\"-1\"\r\n                autocomplete=\"off\"\r\n            >\r\n\r\n        <\/div>\r\n\r\n        <input type=\"hidden\"\r\n                    name=\"lrq_inicio\"\r\n                    value=\"1794726660\">\n        <input type=\"hidden\" id=\"rt_libro_nonce\" name=\"rt_libro_nonce\" value=\"bd99503fa8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/22329\" \/>\n        <input type=\"hidden\" name=\"rt_libro_token\" value=\"5cd6445e0132595dec75bb2211c08d1a\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Complaining Consumer Identification \n                <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n                <\/div>\n                <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n                <\/div>\n                <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"tipo_doc\">Type of documentation <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" class=\"required\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celphone\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"dep\">Department <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"dep\" name=\"dep\" class=\"required\" >\n                        <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"prov\">Province <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"prov\" name=\"prov\" class=\"required\">\n                        <option value=\"\">Select of province<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> <label class=\"rt-libro-field-label\" for=\"dist\">District <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"dist\" name=\"dist\" class=\"required\" >\n                        <option value=\"\">Select of district<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half rt-libro-extra-field\">Reference\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\" >\n                <\/div>\n                 <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> Are you a minor?\n                <\/div>\n                <div class=\"column-half\">Yes\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Name \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Name \" >\n                <\/div>\n                <div class=\"column-two\">Email \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Email \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\"><label class=\"rt-libro-field-label\" for=\"tipo_doc_tutor\">Type of documentation<\/label>\n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Number of document \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Number of document\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detail of the Claim and Consumer Order <b class=\"alert\" style=\"font-size: 9px\">* Required data <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"tipo_reclamo\">Claim Type <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" class=\"required\">\n                        <option value=\"\">Claim Type<\/option>\n                        <option value=\"1\">Claim (1)<\/option>\n                        <option value=\"2\">Complain(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"tipo_consumo\">Type of consumption <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" class=\"required\">\n                        <option value=\"\">Type of consumption<\/option>\n                        <option value=\"1\">Product<\/option>\n                        <option value=\"2\">Service<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim \/ complaint date\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"15\/11\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Provider\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Provider\" >\n                <\/div>\n                <div class=\"column-half\">Reclaimed amount (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Reclaimed amount\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Description of the product or service <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro rt-libro-extra-field\">\n                <div class=\"column-half\">Date of purchase\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date of Consumption\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Expiration date\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Client order: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Claim:<strong><i style=\"color:#7d7d7d\"> Disagreement related to products and \/ or services.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Complain:<strong><i style=\"color:#7d7d7d\">Disagreement not related to products and \/ or services; or, discomfort or dissatisfaction with the attention to the public. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi. <br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <label class=\"rt-libro-consent\"><input type=\"checkbox\" name=\"politica\" value=\"1\"> <span class=\"rt-libro-consent-text\">I have read and accept the Privacy and Security Policy and the Cookies Policy.<\/span><\/label>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8143471s elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8143471s\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8143471c\" data-id=\"8143471c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8143471 elementor-widget elementor-widget-html\" data-id=\"8143471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"position: fixed; top: -4568px; left: -4039px;\"><p>The casino offers an extensive selection of live dealer tables that provide an immersive gaming experience. Players can easily navigate through the clean menu, which is designed to require just a few clicks to find their favorite games. Bank transfer options are also available, giving users flexible payment methods to manage their deposits and withdrawals securely. The live dealer section includes classic games like blackjack and roulette, all streamed in high definition for an authentic feel. High-activity players have the advantage of a dedicated VIP manager who ensures personalized service and exclusive offers. This level of attention is designed to enhance the overall gaming experience. Players can interact with live dealers in real-time, making it feel like a genuine casino environment. Overall, this platform aims to provide an engaging and user-friendly experience while catering to the needs of all its players.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The casino offers an extensive selection of live dealer tables that provide an immersive gaming experience. Players can easily navigate through the clean menu, which is designed to require just a few clicks to find their favorite games. Bank transfer options are also available, giving users flexible payment methods to manage their deposits and withdrawals [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22329","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/pages\/22329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/comments?post=22329"}],"version-history":[{"count":1,"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/pages\/22329\/revisions"}],"predecessor-version":[{"id":30101,"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/pages\/22329\/revisions\/30101"}],"wp:attachment":[{"href":"https:\/\/hospedajemagdalenhouse.com\/en\/wp-json\/wp\/v2\/media?parent=22329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}